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BetterUp Achieves ISO 27001 Certification

March 8, 2022 - 3 min read

The International Organization for Standardization certification recognizes the human transformation company’s robust information security management system.

SAN FRANCISCO, Calif. – March 8, 2022 – Today BetterUp®, the inventor of virtual professional coaching and global leader in mental fitness for the enterprise, announced that it has been awarded ISO 27001 certification by the British Standards Institution (BSI Group), which sets the international standard outlining industry best practices for information security management systems.

To achieve this certification, BetterUp satisfied all requirements, which included undergoing an audit with BSI Group to demonstrate the company’s systematic approach to continuously improving and managing the protection of the confidentiality, integrity, and availability of BetterUp and customer data. The audit process covered areas including risk management procedures, threat mitigation, loss prevention, access control, physical security, security practices, and business continuity planning.

“Trust and information security are critical to how we operate and deliver transformational solutions for our customers,” said Bryan Payne, Chief Information Security Officer of BetterUp. “We don’t take our responsibility to be good stewards of data lightly, and we’re committed to continuously improving our programs to ensure we uphold the high standards our customers deserve.”

This announcement builds on BetterUp’s existing security program, which is already in compliance with General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and AICPA’s Service Organization Control 2 (SOC 2) Type II reporting requirements.

BetterUp supports hundreds of thousands of employees, driving transformational behavior change at scale and improving business outcomes at more than 380 companies, including global Fortune 1,000 enterprises like Hilton, AB InBev, Salesforce, Chevron and Snap Inc., and government agencies like NASA and the U.S. Air Force.

About BetterUp

Founded in 2013, BetterUp is the inventor of virtual professional coaching, and the global leader in 1:1 and group coaching, counseling, and mentorship at scale. BetterUp combines world-class coaching with AI technology and behavioral science to deliver personalized behavior change and improve the well-being, adaptability, and effectiveness of the workforce. With the world’s largest network of over 3,000 coaches, BetterUp offers coaching in 46 languages across over 90 countries, along with interactive professional development content, analytics and real-time insights to track employee progress. Used by more than 380 companies, including leading Fortune 1,000 companies, BetterUp drives transformational and lasting behavior change, resulting in improved business outcomes across organizations and inspiring professionals everywhere to pursue their lives with greater clarity, purpose, and passion. Investors include ICONIQ Growth, Lightspeed Venture Partners, Threshold Ventures, Plus Capital, Salesforce Ventures, Sapphire Ventures, Mubadala Capital, Freestyle Capital, Crosslink Capital, and Tenaya Capital. BetterUp’s Science Board is composed of leading researchers in the fields of positive psychology and human performance including Martin Seligman, Adam Grant, Shawn Achor, and Quinetta Roberson. BetterUp has been recognized in the Inc. 5000, Fortune’s Great Places to Work, and People Magazine’s Companies that Care. To learn more, visit

Published March 8, 2022

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