The resilience paradox: How investing in people unlocks savings in high-stakes systems

“We found a way to hit resiliency, but we also found a way to hit readiness. And readiness is equally important to us. Because if we're not ready, then what good is the force to the nation?”

— George Forbes, US Air Force

The leaders who protect their people's capacity protect their organization's performance. In some of the world's most demanding environments — a national laboratory, the U.S. Air Force, and a public insurance board — investing in workforce resilience isn't a soft initiative. It's a high-ROI business decision. Fewer sick days, lower turnover, faster return to work, greater mission readiness: the data are clear. In resource-constrained environments, people investment compounds.

SPEAKERS

Jeff Lang
President and Chief Executive Officer at WSIB

Amy Schmidt
Chief Human Resources Officer at PNNL

George Forbes
Highly Qualified Expert (HQE) for IT & Data, Deputy Chief of Staff for Operations at USAF