How coaching leads
to real business results

BetterUp’s proprietary coaching model is underpinned by extensive research in the skills and mindsets that help employees and companies grow. We know that growth comes from five key traits that can be taught through coaching.


The modern workplace is increasingly stressful. The good news is that the more resilient your employees are, the better they are able to cope with these stresses and are much more likely to engage in high levels of emotional regulation, self-compassion, and cognitive agility. Resilience is also a skill and, like any skill, it can be learned and improved upon with practice.

One-on-one professional coaching significantly increases resilience and well-being at work. For employees receiving coaching from BetterUp, resilience increases by 9%, emotional regulation by 8%, and stress decreases 18%.

Growth Mindset

Growth mindset is when employees see challenges as opportunities to learn, rather than as situations to avoid. Employees who have a growth mindset take on challenges, enabling them to increase their abilities and enhance their sense of achievement. 

BetterUp offers coaching that enables employees to shift their thinking from a fixed mindset to a growth mindset so they are more likely to take on new challenges. We see an average increase in growth mindset of 11% after just 3-6 months of one-on-one coaching.

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Learning Agility

In today’s world, it is critical for employees to adapt and evolve in the face of changing technologies, processes, work, and personal demands. The learning-agile figure out what to do in uncertain situations, connecting information from past and present experiences in a way that helps them make sense of the world. 

BetterUp is able to support the development of learning agility exactly when and how the individual needs it through day-to-day microlearning, self-assessment, hyper-personalization, and contextual learning. This empowers employees to find value in their own experiences and challenges, and also to build the meta-skills necessary to continually learn and adapt to their changing circumstances.

Psychological Safety

Innovation is essential for a business to succeed. When people don’t feel safe to share new ideas, it gets in the way of creativity and good decision making. People need to feel safe enough that they’re willing to ask questions, share ideas, voice concerns, and engage in constructive debate.

BetterUp helps develop the core skills that facilitate open communication and trusting relationships. Our members report a 12% increase in self-awareness, 9% increase in their ability to coach others, an 8% increase in their ability to empower others and 6% increase in empathy.


Creativity in the workplace is essential. If you foster the ability to think outside the box employees are more likely to come up with unique and innovative solutions to obstacles, which in turn can unlock better results and enable the company to grow. 

At BetterUp we see members who receive coaching demonstrate a 10% improvement on our Innovation Index in about 3 months. BetterUp research shows that higher scores on the Innovation Index are related to 38% greater job satisfaction, 28% greater job performance, and a 20% decrease in intent to leave the organization.

“I use creativity and empathy to problem solve in my team. By understanding [different] perspectives...and by approaching the solution with out of the box thinking, problems are easier to solve, and the solutions are more inclusive.”

BetterUp User

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