The human science: Unlocking real returns from AI

“The real damage wasn't necessarily their productivity, even though that was big and bad. It was the damage to trust and the relationships in those teams that the organization was going to feel at scale.”

— Jeff Hancock

Kate Niederhoffer and Jeff Hancock joined HBR editor Tom Stackpole to make the case that AI is a multiplayer tool most organizations are using as a single-player game. Drawing on workslop research, the automation vs. augmentation argument, and a hockey goalie metaphor, they explored what leaders get wrong about signals, relationships, and what it actually means to invest in people.

SPEAKERS

Jeff Hancock, PhD
Director of the Stanford Social Media Lab and Professor, Stanford University

Kate Niederhoffer, PhD
Senior Vice President, Chief Scientist, Head of BetterUp Labs, BetterUp

Thomas Stackpole
Senior Editor, Harvard Business Review