WarnerMedia builds a resilient, change-ready coaching culture

Accelerated by COVID-19, content consumption has evolved at an unparalleled rate, and there are no signs that this trend will abate. Over the past several years WarnerMedia has navigated:

• Unparalleled pace of entertainment industry evolution
• 2+ corporate mergers and acquisitions
• Historic company brand evolution
• Ongoing organizational restructuring

In order to meet employees where they are and prepare them to take on change, WarnerMedia’s Talent & Development team provides individualized BetterUp® coaching to employees across the business.

Whether changing teams, starting in a new role, seeking a promotion, or motivated to enhance well-being, a BetterUp® membership is available to interested WarnerMedia employees.

By providing individuals access to a dedicated, certified BetterUp® Coach, an increased number of employees at WarnerMedia have been able to build Mental Fitness muscles to navigate change (in both their professional and personal lives), and focus on their well-being so they can continue to innovate and lead at work.

After onboarding and taking the BetterUp® Whole Person™ assessment, employees match with a Coach who specializes in their areas of growth opportunity. Coaching sessions can occur on a weekly or bi-weekly basis, and together with their Coach, members are able to set specific goals and stay on track to achieve them.

Year over year, engagement with BetterUp has spread like wildfire at WarnerMedia. Members have shared their experiences of significant growth and breakthroughs with colleagues, and the word of mouth recommendation has motivated the masses to begin their own Inner Work® journey.

With a specific emphasis on building well-being, resilience, and coaching skills, employees at WarnerMedia have seen increases in:

• Work-life balance
• Locus of control
• Leadership capabilities

What’s impactful about WarnerMedia’s focus on individual well-being is that employees are then able to take what they learn from their Coach and guide by example in all aspects of their lives. This “ripple” effect is how WarnerMedia has been able to see improvements at scale across key initiatives like project delivery, velocity, communication, collaboration and overall employee satisfaction. Plus, the connection between employees who feel a better sense of balance and those who are leading high-performing teams has been proven time and time again.

And WarnerMedia's data shows an undeniable impact. To have a real-time understanding of what’s going on with their workforce, the People and Talent Team at WarnerMedia leverage the BetterUp People Analytics Dashboard (PAD) to understand topic trends that employees are working on with their Coaches. This insight allows the Talent and Development team to deliver timely training and resources on similar topics for the workforce at large. Having real-time data allows Tina Gupta and her organization to take proactive measures, rather than reactionary ones. By staying abreast and involved in employee needs, WarnerMedia empowers its people to lead in its rapidly changing industry of content development, production, and technology.