Shonna Waters, PhD
VP, Customer Solutions
Shonna is BetterUp’s Vice President of Customer Solutions. She leads the development of evidence-based solutions to address the top business challenges of our customers and drive optimal performance and wellbeing for our Members.
Shonna began her career as an internal and external consultant across sectors and industries on issues spanning every aspect of people systems in organizations including selection, development, leadership and succession, performance management, governance, and compensation. Prior to joining BetterUp, she served in executive leadership roles at the Society for Human Resource Management (SHRM) and the National Security Agency. Shonna is a professor, author, leadership coach, and a Fellow of the Society for Industrial Organizational Psychology (SIOP) and the Center for Evidence-Based Management (CeBMA).
Shonna received her Ph.D. in Industrial-Organizational (I-O) Psychology and Statistics from the University of Minnesota. She completed her certificate in Leadership Coaching from Georgetown University's Leadership Coaching Program and is an ICF certified coach.