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Tip sheet
Trust is the missing metric
in your AI strategy
BetterUp Labs research on 580,000 workers found the strongest predictor of AI performance wasn't adoption, it was trust in leadership. Adam Grant, organisational psychologist and Chair of the BetterUp Centre for Purpose and Performance, unpacks the piece of trust leaders consistently underinvest in. BlackRock's Caroline Heller shares what it takes to make experimentation safe enough for people to risk being wrong in front of their team.
Adam Grant
Organizational psychologist, author, and Chair of the
BetterUp Centre for Purpose & Performance
Caroline Heller
Senior Managing Director,
Global Head of Human Resources
BlackRock
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Jolen Anderson
Chief People and Community Officer, BetterUp
Moderator
Key takeaways
Build trust to boost AI performance
Trust is the most significant predictor of AI's impact on organisational performance.
Turn cognitive debt into dividend
Ensure AI leads to a cognitive dividend instead of a cognitive debt.
Sharpen judgement, not just adoption
Judgement, more than adoption, determines how effectively people use AI.
Take three concrete moves to earn it
Three concrete moves that build the trust needed for AI to take hold.
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