Member story: working effectively with stakeholders on complex projects

December 1, 2020 - 2 min read

Adam is a Business Operations & Strategy Associate.

What motivated you to focus on Strategic Management?

At the end of one of my projects, I had a feedback session that was particularly challenging. The VP had felt that I hadn't given my best effort, while I'd felt that there had been a lack of clarity on what we were delivering. During that session, we unearthed a multitude of clashing assumptions that neither of us had voiced.

What steps did you take to improve?

I explored the feedback with my coach, trying to separate my emotions, and objectively assess each piece. I had to fight my reaction to make excuses that the VP, as a leader, should've done X or Y differently.

Eventually, I was able to express what I could do that was within my control and how to do it within the context of our company culture. In my case, it starts with taking extreme ownership and biasing to action. It’s my responsibility to make sure I have clarity, alignment, and the support/resources I need to do my best work.

What was the outcome of your work?

I'm able to catch anything that needs addressing as early as possible, and be able to manage up in every project thanks to self-awareness, and the practices I put into place afterwards.

Any tips for others working on a similar topic?

  1. Set expectations upfront, and reset expectations whenever your workload changes in unpredictable ways.
  2. Take the time upfront to learn how each leader likes to give and receive feedback.
  3. Call out any and every meaningful assumption you make.


Published December 1, 2020

Read Next

Employee Experience
2 min read | December 10, 2020

Member Story: Career Development and Shaping My Future with Intention

Hear from a BetterUp Member on her coaching journey to think flexibly about how to leverage her background and expertise in a new context and more broadly, how to shape her... Read More
Customer Stories
5 min read | May 20, 2021

Member story: Navigating the gray to uncover my strengths and passion

Read one BetterUp member's experience with coaching to navigate gray areas, uncover strengths and passions, and achieve milestones. Read More
Coaching
2 min read | December 2, 2020

Member Story: Leading with Clarity & Authenticity

Hear from a BetterUp Member on how coaching helped them learn to lead with clarity and authenticity. Read More
Employee Experience
2 min read | December 9, 2020

Member story: developing communication skills and owning the spotlight

Hear from a BetterUp Member on learning to develop communications skills, be authentic, and own the spotlight. Read More
Employee Experience
3 min read | December 6, 2020

Member Story: Challenging the Imposter Syndrome

Hear how coaching helped one of our Members challenge the Imposter Syndrome. Read More
Research & Insights
7 min read | August 4, 2021

Simone Biles is not alone. 1 in 3 workers have taken a step back to prioritize mental health

While Simone Biles made headlines with her decision to withdraw from the all-around at the Olympics, new data from BetterUp labs shows her experience of mental health getting... Read More

Stay connected with BetterUp

Get our newsletter, event invites, plus product insights and research.