- How It Works
Growth & Transformation
Build leaders that accelerate team performance and engagement.BetterUp Care™
A growth approach to mental fitness and organizational health.Diversity & Inclusion
Foster a culture of inclusion and belonging.Sales Performance
Transform your business, starting with your sales leaders.
- For Individuals
Best practices, research, and tools to fuel individual and business growth.Events
View on-demand BetterUp events and learn about upcoming live discussions.Blog
The latest insights and ideas for building a high-performing workplace.Research
Innovative research featured in peer-reviewed journals, press, and more.
I stopped having dead people's goals
Karen is a senior leader at a fast-growing technology company. With the help of her BetterUp Coach, she is unlearning emotional suppression, discovering how letting her walls down can open new pathways for growth and even greater levels of success.
BE THE FIRST TO KNOW
Stay up to date with new resources and insights.
Thank you for your interest in BetterUp.
“Unflappable”, “calm under pressure”, “thick skinned”, “She rolls with the punches”, are ways that others have described me in the past. These descriptions were intended as compliments, and I was seen as a role model for regulating my emotions in high stakes situations.
But after 15+ years of living up to this reputation, I started to feel this internal tension building up, like a rubber band extended just beyond its usefulness, ready to snap. For years I thought I was mastering the practices of mindfulness that I often watched videos about. If someone took a disrespectful tone with me in a meeting, I could feel the heat rising in my neck but before my face could turn red, I knew how to put out the fire.
When asked how I could do this, I always said: “Just let it go and focus on what you can control, which is you and your own actions.” This sounds like good coaching, right? Yet something was off.
I started to feel mentally exhausted. Worrying excessively about failing at work even though others saw me as someone with high potential. I could be in a complete state of stress and worry on the way to work but walk through the front door at the office like I had it all together. I remember at one point feeling totally invisible because the person that people saw at work was a completely masked version of who I really was.
When I started working with my BetterUp Coach, he noticed the root of my behavior right away. I remember feeling puzzled by this circular conversation, where he kept reframing his questions as if I wasn’t getting it.
“No, I asked how do YOU feel about this?”
“What do YOU think?”
“How is this impacting YOU?”
I thought I was answering his questions but he would point out that I would circumvent any processing of my own emotions and jump straight into problem solving, focusing on how I was going to help others with the situation or help others address difficult emotions. I saw his point but honestly, I didn’t really see what the big deal was. After all, problem solving was one of my strengths.
Then one night on his recommendation, I watched Susan David’s Ted Talk on Emotional Agility. As I often do after we get the kids to bed, I watched the video in the kitchen while preparing for the next day. I remember that night I stopped what I was doing and sobbed at my kitchen table, alone, listening to Susan describe me perfectly as she explained “emotional suppression” and how avoiding the feeling of unwanted emotions was like living with “dead people’s goals”.
I started reflecting on how this was impacting my life. I remembered key moments where I buried my emotions so deeply because they were some of the most difficult ones that a human can face. When my father passed away over ten years ago, I remember ignoring my sadness and grief while springing into action to plan the funeral like an expert event planner. While under an incredible amount of stress in my life, that I had, of course, completely suppressed, my second child was born dangerously premature at 27 weeks gestation.
My family was on pins and needles, fearing the worst and riding a roller coaster of hope for over three months. I remember my mom expressing her concern for my emotional state, “I haven’t seen you cry once but I know you must be hurting inside”. I remember staying quiet in that moment and didn’t reply so she wouldn’t hear my voice falter.
More recently, when someone in my life opened up about reaching a suicidal state of depression and asked for my support in their recovery program, the only thing I could think of to say was, “Ok...yes, of course. What’s our plan?”. It was a joint phone call with his psychiatrist and I’m pretty sure based on the long pause that they were both stunned at my emotionless reaction. He jokes with me now that I sounded like I was on a work conference call, business as usual.
This is not to say that finding ways to move forward and take action are bad things. It’s still a strength of mine. But my mastery of emotional suppression was making me less human.
I realized that I, along with everyone around me, had mistakenly viewed my “unflappableness” as EQ or a signal of mental strength. I was being celebrated and rewarded for building up this armor that was slowly destroying me as a person. I decided that I didn’t want to have “dead people’s goals” anymore.
Since then, I have been on a journey with my BetterUp Coach to develop emotional agility by learning to read my emotions like data. It was excruciatingly uncomfortable at first but it’s gotten easier. The breakthrough moment was the day my coach challenged me with compassion to admit to being jealous of a colleague. It felt ugly and shameful to admit it but once I did, the conversation flipped very quickly to identifying the type of achievement I really wanted. This helped me shift to seeing success as abundant vs. scarce and this gave me the courage to pursue my goals. In the last 18 months, I have taken on several big roles in the company and got an unexpected promotion along the way. In my personal life, I’m able to have more open communications with my family, and it feels great to role model vulnerability for my two kids.
I never would have started this journey without a coach in my corner to help me, first, see the need for change, then keep me accountable to my commitments, connected to my goals, and tapping into my own potential to grow. Changing such deeply rooted ways of thinking is still incredibly hard but I every time I try, I emerge with a better approach, better ideas and yes, even a better action plan.